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Information Technology Solutions
Advanced 24x7 Help Desk
Is the only computer-savvy person in your office also the accountant? Does he/she spend valuable time away from his/her desk helping other employees with IT issues?

Don’t continue to lose employee productivity. Let Lan One handle the technical issues for you.

We provide a 24x7 help desk service to support your business. Our Help Desk is manned by an expert staff and a sophisticated, highly-available infrastructure. We’ll work closely with you to define service levels, to include everything from forgotten passwords to deep application support.
Automatic call distribution, intelligent voice response, customer relationship management, incident resolution
Automated notification and escalation tools based on problem severity
Guaranteed service levels for response times and incident resolution
On-line, real-time client access to our performance-against-service level agreement metrics
Single point-of-contact for resolving technical issues
Help desk support when and where its needed
Certified and experienced experts in a variety of IT disciplines
Let your accountant keep your books. Let Lan One keep your network.

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