Is the only computer-savvy person in your office also the accountant? Does he/she spend valuable time away from his/her desk helping other employees with IT issues?
Don’t continue to lose employee productivity. Let Lan One handle the technical issues for you.
We provide a 24x7 help desk service to support your business. Our Help Desk is manned by an expert staff and a sophisticated, highly-available infrastructure. We’ll work closely with you to define service levels, to include everything from forgotten passwords to deep application support. |
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Automatic call distribution, intelligent voice response, customer relationship management, incident resolution |
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Automated notification and escalation tools based on problem severity |
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Guaranteed service levels for response times and incident resolution |
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On-line, real-time client access to our performance-against-service level agreement metrics |
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Single point-of-contact for resolving technical issues |
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Help desk support when and where its needed |
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Certified and experienced experts in a variety of IT disciplines |
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